At Frenches Forest Vet Surgery, we are committed to protecting the privacy of our clients and their pets. This Privacy Policy explains how we collect, use, and disclose personal information in compliance with the Australian Privacy Principles (APPs) and other relevant privacy laws.
Collection of Personal Information
We may collect personal information from you in a variety of ways, including but not limited to:
When you visit our website or contact us via phone or email;
When you make a booking for an appointment or use any of our veterinary services;
When you purchase any products from us.
The personal information that we collect may include your name, address, contact details, pet’s name and medical history, billing and payment information, and other relevant information to provide our services to you.
Use of Personal Information
We may use your personal information for the following purposes:
To provide veterinary services to you and your pets;
To communicate with you regarding appointments, medical treatment, and related matters;
To process payments for our services and products;
To maintain and update your pet’s medical records;
To comply with legal and regulatory requirements.
We will not use your personal information for any other purpose without your consent, unless permitted or required by law.
Disclosure of Personal Information
We may disclose your personal information to third parties for the purposes of providing our services to you, such as:
Veterinarians and veterinary specialists involved in the treatment of your pet;
Laboratories and diagnostic imaging facilities that provide diagnostic services;
Referral veterinary practices to which your pet may be referred for specialized treatment;
Our suppliers and service providers, such as IT and payment processing companies.
We will not disclose your personal information to any other third party without your consent, unless permitted or required by law.
Security of Personal Information
We take reasonable steps to protect your personal information from unauthorized access, misuse, and disclosure. We use industry-standard security measures to protect the personal information that we hold, including secure servers, firewalls, and encryption.
Access and Correction of Personal Information
You have the right to access and correct any personal information that we hold about you. If you would like to access or correct your personal information, please contact us using the details provided below.
Changes to the Privacy Policy
We reserve the right to modify or update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.
Contact Us
If you have any questions or concerns about our Privacy Policy, or if you would like to access or correct your personal information, please contact us at the following:
Frenches Forest Vet Surgery
Address: Forest Shopping Centre, Beeville Rd, Petrie QLD 4502, Australia
Phone: 0732855050
Email: [email protected]